Warranty & Returns
2-Year Warranty
All products are covered by a comprehensive 2-year warranty from the date of purchase. This warranty covers manufacturing defects and material faults under normal use conditions.
What's covered:
- Manufacturing defects in materials and workmanship
- Electrical component failures
- Structural integrity issues
What's not covered:
- Damage from improper installation or use
- Normal wear and tear
- Damage from accidents, modifications, or external factors
- Products installed in non-residential applications
30-Day Returns
We offer a 30-day return period from the date of delivery. Items must be unused, in original packaging, and in resalable condition.
Return process:
- Contact our customer service team to initiate a return
- Receive your return authorization and shipping instructions
- Pack the item securely in its original packaging
- Ship the item back using the provided instructions
- Refund will be processed within 5-7 business days of receipt
Return conditions:
- Products must be unused and in original condition
- All accessories and documentation must be included
- Original packaging must be intact
- Return shipping costs are the responsibility of the customer unless the item is defective
Replacement Parts
Replacement parts and accessories are available for all current products. To order replacement parts:
- Contact our customer service team with your product model and part requirements
- Parts are typically shipped within 3-5 business days
- Warranty coverage applies to replacement parts for defective components
Contact Us
For warranty claims, returns, or replacement parts inquiries, please contact our customer service team with your order number and product details.
