Frequently Asked Questions

The IP (Ingress Protection) rating indicates protection against dust and water:

• IP44: Suitable for covered outdoor areas (verandas, porches under roof)
• IP54: Protected against dust and water splashes (most outdoor applications)
• IP65: Dust-tight and protected against water jets (exposed locations, pathways)
• IP67/68: Fully waterproof (ground-level, in-ground installations)

All our products clearly display their IP rating in the specifications. Choose based on your installation location's exposure to weather.

Some of our LED fixtures are dimmable, but compatibility depends on the dimmer type:

• Phase-cut dimmers: Compatible with some of our products (check specifications)
• 0-10V dimmers: Supported on select commercial-grade fixtures
• Smart dimmers: Works with our smart-ready products

Always check the product page for dimming compatibility and recommended dimmer types. Using an incompatible dimmer may cause flickering or reduced lifespan.

Color temperature is measured in Kelvin (K) and affects the ambiance:

• 2700K (Warm White): Cozy, relaxing atmosphere - ideal for residential verandas and patios
• 3000K (Soft White): Balanced warmth - popular for outdoor living spaces
• 4000K (Natural White): Crisp, clean light - good for pathways and task lighting
• 5000K+ (Cool White): Bright, energizing - commercial or security applications

We recommend 2700-3000K for most residential outdoor applications to create a welcoming ambiance.

Yes! All our products include downloadable technical documentation on the product page, including datasheets, IP/CE/ROHS certificates, wiring diagrams, and installation instructions. These are essential for professional installations and tender documentation.

While our products are designed for straightforward installation, we strongly recommend:

• Mains voltage (230V): Must be installed by a qualified electrician to comply with local regulations and ensure safety
• Low voltage (12V/24V): Can be installed by experienced DIYers, but professional installation is recommended

All products include detailed installation guides. Check our Installation Guide for step-by-step instructions.

We offer products in different voltage options:

• 230V AC: Standard mains voltage (EU/NL) - direct connection to household power
• 12V/24V DC: Low voltage systems requiring a transformer/driver
• Multi-voltage: Some products support 110-240V for international use

Always verify the voltage specification matches your power supply before installation. Using incorrect voltage will damage the product and void warranty.

Yes, you can connect multiple fixtures to a single circuit, but you must:

• Calculate total wattage to ensure it doesn't exceed circuit capacity (typically 16A = ~3600W)
• Use appropriate cable gauge for the total load and cable length
• Consider voltage drop over long cable runs
• Follow local electrical codes for outdoor circuits (RCD protection required)

For large installations, consult with a qualified electrician to design the circuit layout properly.

Many of our products work with smart home systems:

• Smart switches/dimmers: Most products work with smart wall switches
• Smart plugs: Compatible with on/off control (non-dimmable)
• Home automation: Can be integrated via smart relays or controllers
• Native smart products: Select products have built-in WiFi/Zigbee (marked on product page)

Check individual product specifications for smart compatibility details.

LED technology offers significant energy savings:

• 80-90% less energy than traditional incandescent bulbs
• 50-70% less energy than halogen bulbs
• Longer lifespan: 25,000-50,000 hours vs. 1,000-2,000 hours for traditional bulbs
• Lower heat output: Safer and more comfortable

A typical 3W LED spot provides the same light output as a 50W halogen, saving approximately €60-80 per year per fixture in electricity costs (based on NL energy prices).

Our LED products are designed for long-term performance:

• Typical lifespan: 25,000-50,000 hours (L70 rating)
• Real-world usage: 15-25 years at 3-4 hours/day
• Quality components: Premium drivers and heat management extend lifespan
• Warranty coverage: 2-year manufacturer warranty on all products

L70 rating means the LED will maintain at least 70% of its original brightness after the rated hours. LEDs don't burn out suddenly—they gradually dim over time.

LED outdoor lighting is very economical. Example calculation:

• 12 LED spots at 3W each = 36W total
• 4 hours/day usage = 144Wh per day
• Monthly consumption: ~4.3 kWh
• Cost (€0.40/kWh NL avg): ~€1.72/month

A typical veranda lighting setup costs less than €2-3 per month to operate. Using timers or motion sensors can reduce costs further.

Yes! LED lights actually perform better in cold temperatures. Unlike traditional bulbs, LEDs are more efficient in cold weather and reach full brightness instantly. Our outdoor-rated products are tested to operate in temperatures from -20°C to +40°C, making them perfect for year-round outdoor use in the Netherlands and throughout Europe.

Delivery times vary by location:

• Netherlands: 1-2 business days
• EU countries: 3-5 business days
• UK: 4-6 business days
• US: 7-10 business days

See our Shipping Information page for detailed delivery times and costs.

Yes! We offer special pricing for contractors, installers, and bulk orders. Contact us with your project details and quantities for a custom quote. We also provide dedicated support, project-specific delivery scheduling, and technical assistance for trade customers.

We offer hassle-free returns:

• 30-day return window for unused products in original packaging
• Free returns within NL; return shipping costs apply for international orders
• Full refund or exchange available
• 2-year warranty covers manufacturing defects

Products must be in resalable condition. Installed or used products can only be returned if defective under warranty.

All products include a 2-year manufacturer warranty covering:

• Manufacturing defects and material failures
• LED driver/power supply failures
• Premature LED degradation
• Weatherproofing failures (when properly installed)

Not covered: Damage from improper installation, incorrect voltage, physical damage, or normal wear and tear. Professional installation is recommended to maintain warranty validity.

To file a warranty claim:

1. Contact our support team with your order number and description of the issue
2. Provide photos/videos of the defect if possible
3. We'll assess the claim and provide a solution (replacement, repair, or refund)
4. Return shipping is covered for valid warranty claims

Most warranty claims are processed within 3-5 business days.

Yes! We stock replacement parts including drivers, lenses, mounting hardware, and gaskets. Contact our support team with your product model number, and we'll help you source the correct parts. This extends the life of your installation and reduces waste.