After ordering
Confirmation and dispatch
After checkout you receive an order confirmation by email. When your order leaves our warehouse, we send the available shipment and tracking details so you can follow its progress.
Delivery and aftercare
From our warehouse to your project.
What happens after ordering, how to prepare a return and what we need when a package or product is not right.
Contact us about an order
Delivery
Costs based on destination
Available shipping methods and costs are calculated for your destination during checkout. Delivery timing depends on stock, destination and carrier. Contact us before ordering if your project has a fixed deadline.
Returns
A clear return request
Request a return within 30 days and keep products unused, complete and in their original packaging. Contact us with your order number before sending anything back; we will confirm the return instructions and applicable shipping costs.
Damage or warranty
Tell us before installation
Check the package and components when they arrive. If something is damaged, missing or appears incorrect, send us the order number and clear photos before installation. Covered products include a two-year warranty against manufacturing defects.